Last updated: September 17, 2026
proplanvetdirectmall is committed to making our website usable by all people, including those who rely on assistive technologies such as screen readers, screen magnification software, and keyboard-only navigation.
Our Commitment
We believe that everyone should be able to browse our products, place an order, and contact us with the same level of independence and confidence. Accessibility is an ongoing effort, and we are actively working to identify and remove barriers on our site.
Standards We Follow
We work to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognized guidelines explain how to make web content more accessible to people with a wide range of disabilities.
Measures We Take
We review our site for accessibility issues and make improvements as part of our regular site maintenance. Our efforts include:
- Using semantic HTML and proper heading structure
- Providing text alternatives for product images where possible
- Ensuring keyboard navigation works for core functions like browsing and checkout
- Maintaining sufficient color contrast
- Writing clear form labels and error messages
Known Limitations
We are aware that some areas of our site are still being improved:
- Some product images may not yet have complete alternative text.
- Third-party embedded content, such as payment widgets, may have accessibility limitations outside our direct control.
- Some older content may not fully conform to WCAG 2.1 Level AA.
We are working to address these issues and welcome feedback that helps us identify barriers we may have missed.
Feedback and Assistance
If you encounter a barrier on our site or need assistance completing a purchase, we want to help. Please contact us:
Email: info@proplanvetdirectmall.com
Phone: +1 682-330-2899
Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
We aim to respond to accessibility feedback within 3 business days. If you need information from our site in an alternative format, let us know and we will work with you to provide it.
Continuous Improvement
Accessibility is a continuous process. We review this statement periodically and update it as our site changes. This statement was last updated on the date shown above.