Last updated: September 17, 2026
This Notice at Collection describes the categories of personal information we collect from California residents at or before the point of collection, and the purposes for which that information is used. It applies when you visit proplanvetdirectmall.com, place an order, or contact us.
Categories of Personal Information We Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, shipping address, billing address, IP address |
| Payment information | Payment method details, transaction records (processed by our payment providers; full card numbers are not stored on our servers) |
| Commercial information | Order history, products purchased, order value, return and refund records |
| Internet or network activity | Browsing history on our site, search activity, interaction with pages and product listings |
| Device and technical data | Browser type, device type, operating system, cookie data |
Purposes for Collection
We use the categories of personal information listed above for the following specific business purposes:
- Order processing and fulfillment: to confirm orders, process payments, pack and ship items, and provide tracking updates.
- Customer service and after-sales support: to answer questions, process returns and refunds, and resolve delivery issues.
- Website optimization and analytics: to measure site performance, understand how visitors use our pages, and improve product information.
Sale or Sharing of Personal Information
We do not sell your personal information. We share data only with service providers who help us operate the store, such as payment processors, shipping carriers, and analytics tools. These providers receive only the information needed to perform their function.
Retention
We retain order and transaction records for as long as needed to fulfill orders, handle returns and refunds, and meet legal obligations. Browsing and device data collected through cookies is retained according to the cookie settings described in our Cookie Policy.
Your Rights
California residents have the right to request access to, correction of, or deletion of their personal information. To submit a request, email info@proplanvetdirectmall.com. We respond to verified requests within 30 days.
Contact
proplanvetdirectmall
5033 Nell St
Fort Worth, TX 76119
United States
Email: info@proplanvetdirectmall.com
Phone: +1 682-330-2899