Last updated: September 17, 2026
About Our Products
What types of products do you sell?
We offer pet health and wellness products, including nutritional supplements, joint and mobility support, digestive care, skin and coat health products, and everyday wellness items for dogs and cats.
Are your products the same as what I can get from my veterinarian?
We stock vet-recommended and specialty pet care products. Brand names and product names on our site are used only to describe the products we sell. We are an independent retailer and are not affiliated with, endorsed by, or sponsored by any brand or manufacturer.
Do I need a prescription to order from your site?
No. We do not sell prescription-only products. If a product requires a prescription from your veterinarian, we do not carry it.
Product Use and Safety
How should I store the products?
Store products in a cool, dry place away from direct sunlight and heat. Always check the product label for specific storage instructions.
Can I give my pet a supplement alongside their regular food?
Many supplements are designed to be given with food. Always follow the feeding directions on the product label. If your pet is on medication or has a health condition, consult your veterinarian before adding any supplement.
What if my pet has an adverse reaction to a product?
Discontinue use immediately and contact your veterinarian. You may also contact us at info@proplanvetdirectmall.com or +1 682-330-2899 to report the issue.
Ingredients and Formulation
Are your products made with natural ingredients?
Ingredient profiles vary by product. Please refer to the individual product label and product description on our site for specific ingredient information.
Do any products contain common allergens?
Some products may contain ingredients such as chicken, beef, fish, grains, or dairy. Always check the product label if your pet has known allergies or sensitivities.
Are the product images and descriptions accurate?
We make every effort to describe products accurately. Product descriptions and images are for reference. If you have a specific question about a product before ordering, contact us and we will confirm details for you.
Ordering Questions
Can I order a product that is out of stock?
If an item is out of stock, it will not be available for purchase on the product page. Check back periodically or contact us to ask about restock timing.
Do you offer product recommendations?
We do not provide veterinary advice. For guidance on which product is right for your pet, consult your veterinarian. We can answer general questions about what we carry and how to order.